Industries

We share the view that as a bank, the delivery of excellent customer care cannot be over emphasized, it is a critical factor in the success of any Organization in the 21st century. A service that is efficient, prompt and exceeds customers’ expectations will ensure a satisfied, happy and loyal client base which in turn attracts positive referrals.

Furthermore, we believe that the contact center is an integral component of an effective sales and acquisition strategy of financial institutions. In today’s competitive business environment, organizations are required to engage with all potential customers through inbound and outbound communication services using multiple channels.

Today, operating a successful hotel can be a challenge. Management and staff need to be in sync when it comes to daily operations, cost controls, and customer service. It is important to balance and control costs, while working to increase revenues to remain profitable.
Increasing the bottom line requires work and the success of your team’s efforts should be a measurable rise in occupancy rates, ADR and RevPAR. Your efforts need to target and attract single travelers, business travelers and increase group hotel bookings etc.

The Healthcare industry in Nigeria is currently undergoing difficult times. Aside issues with the regulator, there is high level of dissatisfaction from major stakeholders in the industry; the Enrollee, the HMOs and the Clients. Most of this dissatisfaction is as a result of low service quality levels within the industry. Low service quality is most often due to poor communication occasioned by lack of professionalism in service delivery.
The Contact Center is the face of every organization and is often times responsible for most of stakeholder dissatisfaction.

As an industry, the real estate is exceptionally vulnerable to market fluctuations. Consequently, it is very important for organizations operating within the industry to maintain a high level of productivity, while also enabling cost efficient solutions.

Outsourcing back office processes such as data management, call center, lead acquisition and market survey to TOC an experienced Business Process Outsourcing company, is a great way to unburden your organization of these tasks and liberate more time for your core capabilities.

With a customer centric philosophy, TOC has been able to deliver cost-effective outsourcing services which are specifically tailored for the real estate industry. Our solutions are aimed towards enhancing the process for our clients, in order to provide a competitive advantage for their organization.

The way people communicate is changing at a rapid rate. Where text and voice will continue to make, its presence felt in the telecommunications industry, Internet messaging and VoIP is slowly taking over. With so many messaging apps available today, the competition to stay afloat in the market is immense. With the advent of IoT, the decrease in voice revenue, and 5G in foray, the situation will further worsen for the companies in telecommunications industry.